My Grandpa Rod was an accountant, but even he had questions when it came to doing his own income taxes.
When he called the help line, he never asked questions he needed answered, not right off. He asked several to which he already knew the answer. If the person got them right, then my grandfather asked what he didn’t know. If the person got the first questions wrong, he thanked the fellow, hung up, and tried again with someone else.
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